What Chick-fil-A Finally Gives Customers (No, Not Chicken)

Chick-fil-A signboard against brick building

Employees are people too.

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You roll up to one Go straight.

Also technically incorrect

You are wondering what you want. Wondering how long it will take to get that first hot French fry down your begging gullet.

Your hole can’t wait because you know life is short, and your anxiety lurks like impending doom.

Fast food companies have thought long and hard about your predicament. They have geared themselves towards your instant gratification.

It’s strange, then, that many fast-food companies don’t want to treat their employees with the same strict care.

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The fastest thing in a fast food business is employee turnover. Still, even as companies like McDonald’s delve into the robotics world, They should become better employers.

It only made me wonder about the relatively recent events at a Chick-fil-A in Florida. Its owner-operator, Justin Lindsay, decided to consider his employees and the lives they wanted to live.

So instead of asking them to work relatively short — casual — shifts, he suggested a three-day week, where a shift would last from 5 a.m. to 6 p.m.

My first instinct was to wonder who could put up with working thirteen straight hours at Chick-fil-A. Yes, the company is known for its eccentric focus on hospitality, but thirteen hours is a long time. Thirteen hours is certainly a long time at Chick-fil-A.

Lindsey explains his thinking very interestingly. According to In Business Insider, he said something very moving: “Traditionally, we’ve used the term ‘gift of time’ to refer to quick and timely service to our guests. But we’ve always left staff out of that equation.”

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It’s strange that some companies don’t consider giving employees more truly meaningful gifts than employee of the month.

Lindsey explained how she was going to give her time off to her employees: “My idea was to give employees this gift of time and create a scheduling system so that they know what days they’ve worked until they’re here.”

Typically, employees don’t know when they’re off from one week to the next — which isn’t entirely optimal.

So he divided the staff into two pods. One to three days of work, and the other to the next three days. (Chick-fil-A, blessedly, is not open on Sundays.)

Lindsay realized that random shift workers weren’t good for her business.

Now,​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​ staff leave a detailed report of everything that happened in their three days so that the rest of the pod is full. Now, the workers are doing their three long days and they are no longer on call. Everything. For four whole days.

Of course, business is not easy.

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Well, says Lindsay: “It’s always a struggle when another restaurant or another business opens around us, and if they pay a little more than us, we occasionally see people leave. We don’t experience that now.”

He says it has also accelerated his ability to see the true talent and potential for improvement in employees.

Naturally, this doesn’t work for everyone. Notably, Elon Musk orders Twitter employees to work every hour he spends. Cancels their rest days), the Chick-fil-A owner-operator stopped, took stock, and tried to find a better way for everyone.

Of course this sounds idealistic — relatively speaking — and I’m sure this Chick-fil-A still has its issues.

However, many employers — even in tech — believe that the purpose of providing benefits to employees is to keep them tied to the company longer.

Yes, we have a gym, free lunches and leisurely bean bags.

However, how many people have thought about what they can do to give their employees a better life away from work?

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